Refund policy

Return Policy

We offer an EXCHANGE/CREDIT NOTE ONLY policy.

We have a 14-day return policy, which means you have 14 days after receiving your item to return your item. 

All returns must be in the original packaging, (including any tags) and in the same condition that you received it. Returns will not be accepted if there are any signs of wear or make up marks are present. 

Once an item has been received, you will receive a credit note code via email. Please note: This will be sent to the email address used to place your order, so please ensure all orders are placed using your correct email address.

To start a return, you can contact us at info@missrunway.co.uk.

If your return is accepted, we’ll send you the instructions on where to send your package.

You can always contact us for any return question at info@missrunway.co.uk.

If you return the item after the 14 day window, unfortunately your item will be returned to you. Please note that sale items are none exchangeable.

Exceptions / non-returnable items
We do not accept returns for swimwear. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues

All items are inspected before shipping to ensure no faulty items are shipped out.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted we will issue a gift card to purchase the new item.

Credit Notes 
We will notify you once we’ve received and inspected your return, and let you know if the Credit Note was approved or not.

If approved, you’ll automatically receive a credit note by email within 5 business days.

If more than 7 business days have passed since we’ve approved your return, please contact us at info@missrunway.co.uk.